Customer Service for Cake Business
Sale!

Customer Service for Cake Business

Original price was: ₦100,000.00.Current price is: ₦85,000.00.

Customer Service & Experience Mastery

Your admin team is the first voice of your bakery — the way they handle enquiries, complaints, and follow-ups can make or break a sale. This one-day intensive course is designed to help you or Customer service rep turn conversations into sales, through proven and measurable steps, create unforgettable customer experiences, and transform first-time buyers into loyal clients and keep the old ones coming back.

We all know that running a cake business is very demanding— the endless enquiries, WhatsApp messages, DMs, and calls can quickly drain the owner.

Why It Matters

In today’s competitive cake industry, excellent customer service isn’t optional — it’s the secret ingredient to business growth. This training ensures your admin team:

    • Delivers professional, warm, consistent communication and confidently manage enquiries and upsell without being pushy

    • Improves customer satisfaction and referrals and resolve conflicts with professionalism

    • Frees the business owner from daily enquiries and complaints.

Led by Lolade Ogunjimi , Africa’s #1 Cake Business Consultant, and her team, this class — it is a life-changing experience that will give you and your team members the clarity, confidence, and structure to grow and thrive.

Event Details.

Date: 30th October 2025 {Thursday}
Location: Career Action Point Conference Centre, Omole Phase 2. Ikeja
Time: 9.30AM –4.30PM

[Register now] – limited slots available!

Interactive workshop with role plays, templates & action plans

Certificate of Completion included
Seats are extremely limited.

Fees are non-refundable after payment is made.  Scroll down for more information

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Description

Why You Should Attend?

It’s perfect for:

    • Cake Business Owners – who want to delegate enquiries and focus on growth, not daily chats.

    • Bakery Admin Staff – the frontline team handling calls, WhatsApp, emails, and DMs.

    • Customer Service Representatives – who need systems to turn enquiries into consistent sales.

    • Operations or Studio Managers – supporting workshops, orders, deliveries, and client communication.

What You’ll Learn

1. Mastering Enquiry to Sales Conversion

  • Learn how to respond to phone calls, WhatsApp, and Instagram DMs with speed and professionalism.

  • Get ready-to-use response templates that guide admins to close sales.

  • Practice enquiry-to-sale role plays for confidence building.

2. Customer Journey Mapping

  • Step-by-step mapping from first inquiry → order confirmation → payment → delivery.

  • Identify the “moments that matter” in a cake business that make customers loyal.

  • Create a bakery-specific journey map for your own business.

3. Customer Loyalty & Retention

  • How to follow up without being pushy.

  • Building repeat business with birthday, anniversary & holiday reminders.

  • Using client feedback/testimonials to build trust and referrals.

4. Handling Difficult Clients

  • Scripts and techniques to calm frustrated customers.

  • Conflict resolution scenarios (late delivery, refund request, custom order errors).

  • Building grace and professionalism into every response.

5. Tracking & Measuring Performance

  • How owners can set KPIs for admin staff (e.g., response time, conversion rate, follow-ups).

  • Simple reporting systems to measure results weekly.

  • Accountability frameworks so owners know their team is performing.

6. WhatsApp Business Automation (Game Changer!)

  • Setting up quick replies for FAQs (prices, flavors, pickup times).

  • Using automated greetings and away messages to capture leads 24/7.

  • Organizing chats with labels (new enquiry, payment pending, order confirmed).

  • Broadcasting promotions and follow-ups without spamming.

  • Linking WhatsApp Business with order forms or payment systems for smooth sales.

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